Shipping policy

SHIPPING POLICY

BKBUILDS
Effective Date: August 31, 2026

At BKBUILDS, we aim to make every delivery clear, reliable, and easy to track. This Shipping Policy explains how we process, ship, track, and handle delivery-related issues.

01 — ORDER PROCESSING

Orders are generally prepared for shipment within 1–3 business days after successful payment confirmation.

Business days normally exclude:

Saturdays
Sundays
U.S. federal holidays

During holidays, promotions, unusually high order volumes, or other exceptional circumstances, processing may take longer.

Once your order has shipped, you will receive available tracking information electronically.

02 — SHIPPING DESTINATIONS

BKBUILDS ships to eligible addresses within the areas available during checkout.

Available shipping methods and destinations may vary depending on:

Product type
Package size and weight
Delivery address
Carrier availability
Applicable shipping restrictions

If a shipping option is available for your address, it will normally be displayed during checkout.

03 — ESTIMATED DELIVERY TIMES

For eligible U.S. orders, estimated transit time after processing is generally:

Standard Shipping: 3–7 business days

The estimated total timeframe is therefore typically:

Processing: 1–3 business days
Transit: 3–7 business days

Delivery estimates are not guaranteed unless a specific guaranteed service is expressly offered.

Carrier delays and other circumstances outside our reasonable control may affect arrival dates.

04 — SHIPPING COSTS

Applicable shipping charges are displayed during checkout before you complete your purchase.

Shipping costs may depend on:

Destination
Selected shipping method
Package dimensions
Package weight
Product quantity

If a free-shipping promotion is offered, any eligibility requirements will be displayed with the applicable offer.

05 — ORDER TRACKING

When tracking is available, BKBUILDS will provide a tracking number after your package has been handed to the shipping carrier.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

If your tracking information has not updated for an extended period, contact us at:

contact@bkbuilds.us

Please include your order number so our support team can review the shipment.

06 — ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Contact information

If you notice an address error after placing an order, contact us immediately.

We will try to update the address if the order has not yet been processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

07 — DELIVERY DELAYS

Occasionally, shipments may experience delays due to circumstances outside BKBUILDS' reasonable control.

Examples include:

Severe weather
Carrier disruptions
Transportation delays
Holiday shipping volumes
Incorrect delivery information
Regional emergencies
Other unexpected logistical events

We will provide available information when we become aware of a significant issue affecting your shipment.

08 — PACKAGES MARKED “DELIVERED”

If tracking shows that your package was delivered but you cannot locate it, we recommend checking:

Around the delivery location
With other members of your household
With neighbors where appropriate
With your building reception or mailroom
With the shipping carrier

If the package still cannot be located, contact contact@bkbuilds.us with your order number and tracking information.

We will review the available shipping details and assist with appropriate next steps.

09 — LOST PACKAGES

If tracking indicates that a shipment may have been lost in transit, contact our support team.

We may need to work with the carrier to investigate the shipment before determining the appropriate resolution.

Where a shipment is confirmed as lost and the circumstances qualify for a remedy, we will provide an appropriate resolution consistent with applicable law and our policies.

10 — DAMAGED SHIPMENTS

Please inspect your package after delivery.

If your order arrives damaged, contact us promptly at:

contact@bkbuilds.us

When possible, include:

Your order number
Photos of the shipping package
Photos of the damaged product
A short explanation of the issue

Please keep the original packaging while your request is being reviewed.

11 — MULTIPLE-PACKAGE ORDERS

Some orders may be shipped in more than one package.

If this occurs, individual packages may:

Have separate tracking numbers.
Arrive on different dates.
Be handled by different shipping services.

Receiving only part of a multi-package order does not necessarily mean the remaining products are missing.

Check all tracking information provided with your order.

12 — RETURNED-TO-SENDER PACKAGES

A shipment may be returned to us because of:

An incorrect or incomplete address.
An unsuccessful delivery attempt.
A package not being collected when required.
Carrier-specific delivery restrictions.

If your package is returned to sender, contact our support team so we can review the available options.

Additional shipping charges may apply when reshipping is necessary because incorrect delivery information was provided with the order.

13 — ORDER CHANGES & CANCELLATIONS

Need to change or cancel an order?

We will attempt to accommodate requests before fulfillment begins.

Once an order has entered processing or has been shipped, we may be unable to change or cancel it. In that situation, our Return & Refund Policy may apply after delivery.

14 — SHIPPING RESTRICTIONS

Certain products may be subject to carrier, geographic, or legal shipping restrictions.

When a product cannot be shipped to a particular destination, the applicable restriction may appear during checkout or our team may contact you regarding the order.

15 — QUESTIONS ABOUT YOUR DELIVERY?

Our customer support team can assist with eligible shipping and delivery questions.

BKBUILDS

Business Address
155 S Gaines St
Oak Hill, FL 32759
United States

Email
contact@bkbuilds.us

Phone
+1 801-866-3771

ORDER → PROCESS → SHIP → TRACK → DELIVER

BKBUILDS — Clear Shipping. Reliable Support.