Refund policy

RETURN & REFUND POLICY

BKBUILDS
Last Updated: August 31, 2026

At BKBUILDS, we want every order to arrive as expected and meet your expectations. This Return & Refund Policy explains how returns, damaged items, cancellations, exchanges, and refunds are handled.

↩️ 01 — RETURNS

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the product should:

Be returned in its original condition.
Be unused, unworn, and free from damage caused after delivery.
Include its original packaging, accessories, manuals, tags, and other included components.
Include proof of purchase or the applicable order information.

Please contact our customer support team before sending a product back. Returns sent without prior authorization may not be accepted or may experience processing delays.

Return requests:
contact@bkbuilds.us
+1 801-866-3771

📦 02 — STARTING A RETURN

Starting a return is simple:

Step 1 — Contact Us
Email contact@bkbuilds.us with your order number and the reason for your return.

Step 2 — Receive Instructions
Our support team will review your request and provide the applicable return instructions.

Step 3 — Prepare Your Package
Securely package the item with all original components and accessories.

Step 4 — Ship Your Return
Send the approved return using the instructions provided by our team.

Please do not send products to an address without first receiving confirmation from BKBUILDS.

💳 03 — REFUNDS

After we receive your return, we will inspect the product and notify you whether the refund has been approved.

If approved, the eligible refund will be issued to your original payment method.

Although we process approved refunds as promptly as possible, your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Original shipping charges are generally non-refundable unless the return results from an error by BKBUILDS or an eligible defective or damaged product.

📸 04 — DAMAGED, DEFECTIVE OR INCORRECT ORDERS

Please inspect your package shortly after delivery.

If your product arrives:

Damaged
Defective
With missing components
Different from the item you ordered

Please provide your order number, a description of the issue, and clear photos of the product and packaging when appropriate. This information helps us review the issue efficiently.

If we confirm that BKBUILDS sent an incorrect product or that an item arrived with an eligible defect or shipping damage, we will provide an appropriate resolution based on the circumstances.

🔄 05 — EXCHANGES

If you need a different eligible product or variation, contact us first.

Depending on inventory and the circumstances, our team will explain whether a direct exchange is available or whether you should return the original product and place a new order.

Exchange products remain subject to availability.

🚫 06 — NON-RETURNABLE ITEMS

Certain products may not qualify for return, including:

Products damaged through misuse or improper handling.
Products altered, modified, or customized after delivery.
Products missing essential components or accessories.
Gift cards or other non-returnable digital-value products, where applicable.
Final-sale or clearance products specifically identified as non-returnable before purchase.
Products that cannot legally or safely be returned.

If you're unsure whether your order qualifies, contact us before shipping anything back.

🚚 07 — RETURN SHIPPING

Unless the return is caused by an eligible defect, shipping damage, or an error by BKBUILDS, customers may be responsible for applicable return shipping costs.

We recommend using a trackable shipping service for approved returns.

BKBUILDS cannot guarantee receipt of return packages that are shipped without tracking or contrary to the return instructions supplied by our support team.

❌ 08 — ORDER CANCELLATIONS

If you need to cancel an order, contact us as quickly as possible at contact@bkbuilds.us.

We will attempt to accommodate cancellation requests when an order has not entered processing or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

⏱️ 09 — REFUND PROCESSING

Once an approved returned item has been received and inspected, we will initiate the applicable refund.

Processing times after that point depend on your original payment provider. Some financial institutions may take several business days to display a completed refund.

If you have received confirmation from us but do not see your refund after a reasonable processing period, contact your payment provider first and then reach out to our support team if additional assistance is needed.

🛡️ 10 — FAIR RETURN PRACTICES

BKBUILDS reserves the right to reject returns that do not meet the conditions described in this policy, including products returned used, materially damaged after delivery, incomplete, or outside the applicable return period.

Nothing in this policy is intended to limit any non-waivable consumer rights available under applicable law.

NEED HELP?

Our team is available to assist with questions about returns, refunds, damaged orders, or exchanges.

BKBUILDS

📍 Business Address
155 S Gaines St
Oak Hill, FL 32759
United States

📧 Email
contact@bkbuilds.us

📞 Phone
+1 801-866-3771

BKBUILDS — Straightforward Returns. Reliable Support.